Shipping costs and delivery times

Canada

Standard delivery takes approximately 3 to 7 working days. Delivery charges are adjusted according to order size and customer location. Please note, however, that delivery is free anywhere in Canada when the purchase amount reaches the minimum limit for free delivery.

Ecotao cannot be held responsible for postal delays.

International

Charges are adjusted according to the customer's location. Standard delivery takes approximately 10 to 20 working days.

Returns

As we sell personal hygiene products, no returns are accepted. However, a refund or redelivery of the order is possible if one or more items are damaged upon receipt (broken in transit or manufacturing defect) upon presentation of a photo.

Tracking number

Normally, a tracking number is available in the shipping confirmation e-mail. By clicking on the tracking number, you'll be automatically directed to the Canada Post website, where you'll find the status of your order. You can also track your package by entering your tracking number directly on the Canada Post website www.postescanada.ca. Please note that in some cases, particularly for international shipments, the tracking number may not be available.

Lost parcel

It may happen that your parcel is lost in transit. If you encounter this problem, please contact us by email or phone. Rest assured that we will follow up with Canada Post to resolve the situation as quickly as possible.

Items damaged in transit

Any item damaged in transit will be refunded or resent at no additional charge upon presentation of proof.

Order error

If you have made an error in your order, especially in the address or quantity of products you require, please contact us as soon as possible and we will try to rectify the situation. However, if the parcel is already being delivered, we will unfortunately be unable to make the requested corrections. Also, we would not offer refunds for changes of mind unless in exceptional situations.